We may use our own in-house Delivery Drivers to deliver orders right to your doorstep!
it typically takes 1- 3 *business days* (M-F) to prepare and ship your order.
That’s right, our drivers will show up in D. Kay uniform to hand deliver your order!!
(ALL D. KAY DRIVERS WILL HAVE ON A D.KAY SHIRT AND BADGE WITH OUR LOGO ON IT)
Upon delivery, you will receive an email notification
Q: What should I do if I receive the wrong order and/or my products arrive damaged/melted?
A: We are *always* happy to correct any errors or damage-related issues that might happen along the shipping process. Due to using a heavy fortified all-natural soy wax, some of our candles may melt if left in mailboxes or in extreme heat.
If you receive the wrong order or your order arrives with any damage-related issues, please contact us via email at with your order number, and pictures of your incorrect order/damages. Someone will contact you within 24 *business hours* (M-F) to rectify the issue.
We will do everything we can to make sure the issue is resolved, and you are happy!