Questions x Answers

Q: Does your company give back to the community?

A: Yes! D. Kay by Tina Renee &  Whiffs on Wheels

 is  a certified sponsor of Project 43 - Vendors Against Hunger! 

This is a project that feeds homeless individuals &

families in need. To help in this effort visit

donorbox.org/vendors-against-hunger

Q: Do you offer wholesale prices?

A: Absolutely! We offer wholesale prices on

candles when purchased in quantities of 24 or more. 

Please review our

Wholesale Pricing information,

(for best results, view the Wholesale Pricing document on desktop/laptop computer)

If you are interested, shoot us an email,

and we will send you a quote!

Q: Do you ship internationally?

A: We currently do not ship out of the United States.

Q: When will I receive my order?

A: Since we make all of our products fresh,

it typically takes 1 - 5 *business days* (M-F) to prepare and ship your order

(depending on the number of products in your order).

But we promise, they are so worth the wait!

We use USPS Priority and First-Class Mail services,

and you will receive your Tracking Number via email soon as your order ships.

 Southern California customers please see shipping information below

*************************************

Attention Los Angeles California Residents ONLY 

(some areas are exempt, please contact our Customer Service line if you are unsure)

wecare@dkayhomegods.com

* * * * * * * * * * * * * * * * * * * * * * 

We may use our own in-house Delivery Drivers to deliver orders right to your doorstep!

it typically takes 1- 3 *business days* (M-F) to prepare and ship your order.

That’s right, our drivers will show up in D. Kay uniform to hand deliver your order!!

PLEASE NOTE:

(ALL D. KAY DRIVERS WILL HAVE ON A D.KAY SHIRT AND BADGE WITH OUR LOGO ON IT)

Upon delivery, you will receive an email notification

Q: What should I do if I receive the wrong order and/or my products arrive damaged/melted?

A: We are *always* happy to correct any errors or damage-related issues that might happen along the shipping process. Due to using a heavy fortified all-natural soy wax, some of our candles may melt if left in mailboxes or in extreme heat.

If you receive the wrong order or your order arrives with any damage-related issues, please contact us via email at wecare@dkayhomegoods.com with your order number, and pictures of your incorrect order/damages. Someone will contact you within 24 *business hours* (M-F) to rectify the issue.

We will do everything we can to make sure the issue is resolved, and you are happy!

© 2017 D. Kay by Tina Renee