Information - Questions - Answers
Q: Does your company give back to the community?
A Yes! Our D. Kay by Tina Renee brand is a certified sponsor of Project 43 - Vendors Against Hunger! This is a project that feeds homeless individuals & families in need. To help in this effort visit donorbox.org/vendors-against-hunger
Q: What ingredients do you use to make your candles?
A We believe in providing our customers with the best quality products.
At D. Kay by Tina Renee, Whiffs on Wheels, we don’t just make candles that smell good,
we create aromatic experiences that have been scientifically proven to boost the mood!
We meticulously prepare our candles with the following ingredients :
All-natural hydronated soybean oil
International Fragrance Association (IFRA) Standard met essential oil infused fragrance oils and
Eco-friendly, lead-free cotton wicks
Q: Do you offer wholesale prices?
A Absolutely! We offer wholesale prices on candles when purchased in quantities of 24 or more.
Please review our Wholesale Pricing information, If you are interested, shoot us an email,
and we will send you a quote!
Q: Do you ship internationally?
A We currently do not ship out of the United States.
Q: When will I receive my order?
A Since we make all of our products fresh,
it typically takes 1 - 3 *business days* (Monday -Thursday) to prepare and ship your order
But we promise, they are so worth the wait! We use USPS Priority and First-Class Mail services,
and you will receive your Tracking Number via email soon as your order ships.
Q: What should I do if I receive the wrong order
and/or my products arrive damaged/melted?
A We are *always* happy to correct any errors or damage-related issues that might happen along the shipping process. Due to using a no-chemical, all-natural soy wax, some of our candles may melt if left in mailboxes or in extreme heat. If you receive the wrong order and/or your order arrives with *any* damage-related issues, please contact us immediately via email at firstname.lastname@example.org
Please include your order number and pictures of your incorrect order and/or damages.
A dedicated Customer Service team member will contact you within
24 *business hours* (M-F) to rectify the issue.
We will do everything we can to make sure the issue is resolved, and you are happy!