Information - Questions - Answers
Q: What ingredients do you use to make your candles?
A We believe in providing our customers with the best in quality, harmful-chemical free products on the market. At D. Kay by Tina Renee - Whiffs on Wheels, we don’t just make candles that are aromatically pleasing to the senses, we create therapeutic experiences that have been scientifically proven to boost the mood!
We meticulously prepare each candle with the following :
1. Plant-based soy wax, derived from hydrogenated soybean oil.
2. Our fragrances are IFRA (International Fragrance Association) approved, and infused with all-natural essential oils.
3. Our wicks are made from All-Natural ring spun cotton
A Guaranteed Fresh-Poured Vegan Candle!
Q: Does your company give back to the community?
A Yes! We are proud supporters of Change.org- An organization, raising awareness within communities, to influence "decision-makers" at the highest levels of governments. Our monthly contribution helps to support petitions on issues that matter in various communities. To join in on this effort click here
Q: Do you offer wholesale prices?
A Absolutely! We offer wholesale prices on candles when purchased in quantities of 24 or more. Please review our Wholesale Pricing information, If you are interested, shoot us an email, and we will send you a quote!
Q: Do you ship internationally?
A We currently do not ship out of the United States.
Q: When will I receive my order?
A We make all of our candles fresh to order, so it typically takes 1 - 3 *business days* (Monday -Thursday) to prepare and ship your order. But, we promise, they are so worth the wait! We use USPS Priority and First-Class Mail services, and you will receive your Tracking Number via email soon as your order ships.
Q: What should I do if I receive the wrong order and/or my products arrive damaged/melted?
A We are *always* happy to correct any errors or damage-related issues that might happen along the shipping process. Due to using a no-chemical, all-natural soy wax, some of our candles may melt if left in mailboxes or in extreme heat. If you receive the wrong order and/or your order arrives with *any* damage-related issues, please contact us immediately via email at firstname.lastname@example.org
Please include your order number and pictures of your incorrect order and/or damages.
A dedicated Customer Service team member will contact you within
24 *business hours* (M-F) to rectify the issue.
We will do everything we can to make sure the issue is resolved, and you are happy!