candles and air fresheners when purchased in large quantities .
If interested, shoot us an email, and we will send you a quote!
Q: Do you ship internationally?
A: We currently do not ship out of the United States.
Q: When will I receive my order?
A: Since we make all of our products fresh,
it typically takes 1 - 5 *business days* (M-F) to prepare and ship your order
(depending on the number of products in your order).
But we promise, they're so worth the wait!
We use USPS Priority and First-Class Mail services,
and you will receive your Tracking Number via email soon as your order ships.
Southern California customers please see shipping information below
*************************************
Attention Southern California Residents ONLY
(some areas are exempt, please call our Customer Service line if you are unsure)
855-915-5127
* * * * * * * * * * * * * * * * * * * * * *
We use our own in-house Delivery Drivers to deliver orders right to your doorstep!
it typically takes 1- 3 *business days* (M-F) to prepare and ship your order.
That’s right, our drivers will show up in D. Kay uniform to hand deliver your order!!
PLEASE NOTE:
(ALL D. KAY DRIVERS WILL HAVE ON A D.KAY SHIRT AND BADGE WITH OUR LOGO ON IT)
Upon delivery, you will receive an email notification
Q: What should I do if I receive the wrong order and/or my products arrive damaged/melted?
A: We are *always* happy to correct any errors or damage-related issues that might happen along the shipping process. Due to using a heavy fortified all-natural soy wax, some of our candles may melt if left in mailboxes or in extreme heat.
If you receive the wrong order or your order arrives with any damage-related issues, please contact us via email at with your order number, and pictures of your incorrect order/damages. Someone will contact you within 24 *business hours* (M-F) to rectify the issue.
We will do everything we can to make sure the issue is resolved, and you are happy!
