Questions x Answers

Q: Does your company give back to the community?

A: Yes! D. Kay by Tina Renee &  Whiffs on Wheels

 is  a certified sponsor of Project 43 - Vendors Against Hunger! 

This is a project that feeds homeless individuals &

families in need. To help in this effort visit

Q: Do you offer wholesale prices?

A: Absolutely! We offer wholesale prices on

candles when purchased in quantities of 24 or more. 

Please review our

Wholesale Pricing information,

(for best results, view the Wholesale Pricing document on desktop/laptop computer)

If you are interested, shoot us an email,

and we will send you a quote!

Q: Do you ship internationally?

A: We currently do not ship out of the United States.

Q: When will I receive my order?

A: Since we make all of our products fresh,

it typically takes 1 - 5 *business days* (M-F) to prepare and ship your order

(depending on the number of products in your order).

But we promise, they are so worth the wait!

We use USPS Priority and First-Class Mail services,

and you will receive your Tracking Number via email soon as your order ships.

 Southern California customers please see shipping information below


Attention Los Angeles California Residents ONLY 

(some areas are exempt, please contact our Customer Service line if you are unsure)

* * * * * * * * * * * * * * * * * * * * * * 

We may use our own in-house Delivery Drivers to deliver orders right to your doorstep!

it typically takes 1- 3 *business days* (M-F) to prepare and ship your order.

That’s right, our drivers will show up in D. Kay uniform to hand deliver your order!!



Upon delivery, you will receive an email notification

Q: What should I do if I receive the wrong order and/or my products arrive damaged/melted?

A: We are *always* happy to correct any errors or damage-related issues that might happen along the shipping process. Due to using a heavy fortified all-natural soy wax, some of our candles may melt if left in mailboxes or in extreme heat.

If you receive the wrong order or your order arrives with any damage-related issues, please contact us via email at with your order number, and pictures of your incorrect order/damages. Someone will contact you within 24 *business hours* (M-F) to rectify the issue.

We will do everything we can to make sure the issue is resolved, and you are happy!